Customer Service Manager

Job Title

 

Customer Service Manager

Position Location

 

Doral, FL 33172

 

Pay/hours for position

 

$70K per year  

Requirements of position

 

Experience and qualifications:
 •    Degree Level preferable or equivalent experience.
 •    5 Years customer service experience.
 •    Experience in managing a global team.
 •    Proven track record of relationship building in commercial aircraft spare parts, preferably in the aftermarket segment.
 •    Strong knowledge of commercial aircraft spares. 

Travel Requirements:

Business travel may be require

 

Responsibilities of position

 

The role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company’s products and service. The Manager plays a key role in motivating and development of personnel, and instrumental in creating and executing best practices while also maintaining a cohesive relationship with all departments.

Key accountabilities: 

•    Manage a team of customer experience representatives, recognizing achievement, providing feedback, and progressive discipline when necessary, allowing the team to meet targets.
 •    Train and tutor department to ensure continuous improvement of the customer experience.
 •    Review all policies and procedures adapting to business and technological changes.
 •    Ensure collaboration with other business functions, so we consistently deliver end-to-end customer experience across all channels and touchpoints.
 •    Resolve escalated complaints and concerns and review responses on all media platforms.
 •    Analyze customer feedback and identify areas for improvement.
 •    Support development and management of the company’s brand image and reputation with customers
 •    Manage all order processing, customer resolution, and order expedite teams.
 •    Represent the company at trade events, conferences and other promotional functions as needed.

On-site position in Doral, FL 33172

$70K per year