The JobSquad Solutions Team is currently looking for a Customer Service Manager to work at a company located in the Doral, FL area!
Job Title: Customer Service Manager
Job Location: Doral, FL 33172
Pay and Hours for Job + Benefits: $70k per year
Job Description:
The role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company’s products and service. The Manager plays a key role in motivating and development of personnel, and instrumental in creating and executing best practices while also maintaining a cohesive relationship with all departments.
Key accountabilities:
• Manage a team of customer experience representatives, recognizing achievement, providing feedback, and progressive discipline when necessary, allowing the team to meet targets.
• Train and tutor department to ensure continuous improvement of the customer experience.
• Review all policies and procedures adapting to business and technological changes.
• Ensure collaboration with other business functions, so we consistently deliver end-to-end customer experience across all channels and touchpoints.
• Resolve escalated complaints and concerns and review responses on all media platforms.
• Analyze customer feedback and identify areas for improvement.
• Support development and management of the company’s brand image and reputation with customers
• Manage all order processing, customer resolution, and order expedite teams.
• Represent the company at trade events, conferences and other promotional functions as needed.
• Train and tutor department to ensure continuous improvement of the customer experience.
• Review all policies and procedures adapting to business and technological changes.
• Ensure collaboration with other business functions, so we consistently deliver end-to-end customer experience across all channels and touchpoints.
• Resolve escalated complaints and concerns and review responses on all media platforms.
• Analyze customer feedback and identify areas for improvement.
• Support development and management of the company’s brand image and reputation with customers
• Manage all order processing, customer resolution, and order expedite teams.
• Represent the company at trade events, conferences and other promotional functions as needed.
Experience and qualifications:
• Degree Level preferable or equivalent experience.
• 5 Years customer service experience.
• Experience in managing a global team.
• Proven track record of relationship building in commercial aircraft spare parts, preferably in the aftermarket segment.
• Strong knowledge of commercial aircraft spares.
• Degree Level preferable or equivalent experience.
• 5 Years customer service experience.
• Experience in managing a global team.
• Proven track record of relationship building in commercial aircraft spare parts, preferably in the aftermarket segment.
• Strong knowledge of commercial aircraft spares.
- Advanced skills in Microsoft office products.
Travel Requirements:
Business travel may be required
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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