The JobSquad Solutions Team is currently looking for a Customer Care Returns Representative to work at a company located in the Warsaw, IN area!
| Job Title
|
|
|
|
|
|
| Customer Care Returns Representative
|
| Position Location
|
|
|
|
|
| Warsaw, IN
|
|
Pay/hours for position
|
|
|
|
|
|
| $18 M-F 8:30am-5pm 2 days in-office 3 days remote
|
| Requirements of position
|
|
|
|
|
| JOB REQUIREMENTS
Essential Knowledge, Skills and Abilities Required:
- Excellent interpersonal, oral presentation and written communication skills; professional presence and behavior.
- Detail oriented with good organizational skills
- Able to multi-task and move quickly from one task to another
- Self-starter with the ability to work independently
- High analytical skills
- Intermediate computer skills including Microsoft Word, Excel, and standard operating systems
Minimum Education and Experience Required:
- High School diploma preferred with a minimum 1-3 years of customer service and/or manufacturing experience; or a combination of relevant education and experience.
Preferred Qualifications:
Familiarity with SAP
|
|
Responsibilities of position
|
|
|
|
|
|
| DUTIES AND ACCOUNTABILITIES
- Ensure a high level of customer service is delivered to all customers
- Process incoming requests from customers for RMA credit within company guidelines
- Respond to customer non-technical problems in a timely fashion
- Monitor customer response tracking software and give out RMA numbers to all customers after they agree to terms and answer or forward any questions customers may have
- Give estimates for repair of RMA’s and follow up with customer to ensure timely processing
- Work closely with internal purchasing department on OEM products at vendor for repair
- Work closely with sales and technical support groups to ensure customer satisfaction
- Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement
WORKING CONDITIONS/PHYSICAL DEMANDS
- While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
- Ability to occasionally lift up to 70 pounds
- General office environment
|
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
#IN1234
