The JobSquad Solutions Team is currently looking for a Customer Care Representative to work at a company located in the Jackson, MI area!
| Job Title
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| Customer Care Representative
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| Position Location
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| Jackson, MI
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| Pay/hours for position
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| Payrate: $16/hr Starting
Schedule: Monday – Friday | 8:30am – 5pm
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| Requirements of position
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| The JobSquad is looking for Call Center Representatives to join our client’s team in Jackson, MI! This is an excellent opportunity to grow your skills in a supportive, professional call center environment.
Qualifications
· Reliable, punctual, and adaptable to changing business needs
· Detail-oriented with the ability to manage multiple computer systems at once
· Strong verbal communication skills
· 2+ years of customer service or call center experience required
· Commitment to professionalism and compliance
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| Responsibilities of position
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| Responsibilities
· Handle inbound and outbound customer calls with professionalism, accuracy, and empathy
· Strive for First Call Resolution while meeting performance metrics such as calls per hour, quality scores, handle time, and attendance adherence
· Follow assigned schedules, breaks, and login expectations consistently
· Accurately document all call activity and account updates across multiple systems
· Adhere to all compliance, confidentiality, and client-specific requirements
· Participate in daily coaching and continuous improvement sessions
Pay Structure & Incentives
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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