The JobSquad Solutions Team is currently looking for a Technical Customer Service Representative to work at a company located in the Fort Lauderdale, FL area!
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| Technical Customer Service Representative
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| Position Location
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| Ft Lauderdale
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Pay/hours for position
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| $30 tp $35 and hour
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| Requirements of position
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| Qualifications
Basic Qualifications:
- o Bachelor’s degree in a relevant field.
- o Proven experience in a customer service role.
- o Strong communication skills, both written and verbal.
- o Ability to handle difficult customer interactions with professionalism and empathy.
- o Detail-oriented with a focus on delivering high-quality service.
- o Strong understanding of order management systems and ERP software (e.g., SAP).
- o Proficient with excel and Outlook.
Preferred Qualifications:
- o 2+ years working for product manufacturing.
- Adaptability: Ability to respond to shifting customer demand and market conditions.
- Customer-focused: A strong sense of customer service and ensuring that orders are processed accurately and efficiently.
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| Job Description
The Customer Service will be responsible for driving all customer service tasks and ensuring consistent delivery of high-quality customer support and order management.
This position must, but not limited to:
Customer Support:
- Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
- Provide accurate product or service information to customers, addressing any questions or concerns.
- Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented.
- Resolve escalated customer complaints and issues in a timely and professional manner.
- Analyze customer feedback and identify opportunities for improvement in service delivery.
- Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation).
- Work closely with other departments to address customer needs.
Order Management:
- Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts)
- Track and update customers on the status of their orders or requests.
- Support internal customers’ requests (i.e: Engineering orders, product audits, scrapping).
- Monitor shipping conditions and routing on sales orders for accuracy.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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