The JobSquad Solutions Team is currently looking for a Supply Chain Customer Support - Temp - OnSite to work at a company located in the Camden, NJ area!
| Job Title
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| SUPPLY CHAIN CUSTOMER SUPPORT – Temp- OnSite- Camden
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| Position Location
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| Camden, NJ – On-Site
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| Pay/hours for position
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| $26.00 -$27.00 AN HOUR
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| Requirements of position
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| Our client has a temp assignment for an individual interested in pursuing SUPPLY CHAIN OR LOGISTICS on a Larger Scale. This individual will manage the the order life cycle of Consumer Packaged Foods from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and
inventory availability. Will be responsible for Building and maintain accurate account profiles.
This is a 40 hour work week, Monday-Friday 8:00 AM – 5:00 PM, OR 9:00 AM to 6:00 PM ON-SITE in CAMDEN, NJ. Requires a BACHELORS Degree
SOME OVERTIME DURING END OF QUARTER
Proficiency in Excel AND Experience with Customer Support.
With guidance from the Team Leader, analyze and evaluate alternative solutions to
respond to internal and external customer requests related to lead time exceptions,
special events / ads, late-delivery notifications, pricing promotion problems,
deductions, merchandise return requests, account consolidations, allocation
restrictions and product availability within department and Corporate guidelines.
EXPERIENCE AND QUALIFICATIONS
BACHELOR’S DEGREE
Proficiency in Excel is required, and Excellent Customer Service Skills. Hours are 8:30 AM 5:30 PM
This person will be working in MS Excel and SAP - Client will TRAIN.
Previous customer service skills experience is a MUST to support multiple customer accounts.
Minimum 1-2 years previous experience in a Customer Service with emphasis on
Order Management, Transportation, and experience working with cross-functional
business units in a high-volume consumer products environment preferred.
REQUIRES EXCELLENT verbal and written communication to explain issues and propose solutions to customers, sales teams or managers
Experience working with upper level management as well as direct customer communications.
Demonstrated ability to quickly learn new system (e.g. SAP, PBI, etc.).
Microsoft Office skills:
Proficient in Excel and capable of manipulating data for
insights
Demonstrated experience working cross-functionally and managing multiple priorities
desired.
Demonstrated ability to look at problems or projects from the perspective of the
customers, competitors, coworkers and managers.
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| Responsibilities of position
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| RESPONSIBILITIES
Responsible for managing the order life cycle from creation through delivery
to ensure accurate pricing, terms of sales, lead-times, special pack requirement and
inventory availability.
Build and maintain accurate account profiles.
Work with Customer Supply Chain Manager and Sales management to analyze,
evaluate, key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
Communicate with customers by tracking orders and shipments, trouble shooting
and responding to all other questions, inquires and complaints in a timely fashion.
Meet service level expectations as defined by the customer and sales team.
Coordinate with Sales, Manufacturing and Distribution to resolve service issues and
other order discrepancies which could negatively impact the customer.
Provide back up support to other members of the Customer Service Team and
perform miscellaneous duties as required. Required to track key metrics for annual
performance review.
Daily reporting to the Senior planner of issues of sites and carriers.
Attend meetings as needed with sites, carriers and cross functionally.
May perform other duties as required.
A strong core competency in integrated planning approaches, critical thinking, task management
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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