The JobSquad Solutions Team is currently looking for a Service Manager to work at a company located in the West Palm Beach, FL area!
Job Title: Service Manager
Job Location:
West Palm Beach
Pay and Hours for Job + Benefits:
$95k to 130K
Position Summary
We are seeking an experienced Service Manager to lead and oversee HVAC service operations, ensuring exceptional customer service, operational efficiency, technician development, and profitability. This role is responsible for managing service technicians and field service leaders, maintaining high-quality service delivery, promoting safety, and driving continuous improvement across all service operations.
Essential Duties & Responsibilities
Leadership & Team Development
- Lead, coach, mentor, and develop service technicians and field service leaders to promote technical excellence, customer satisfaction, and professional growth.
- Assess team capabilities and identify talent gaps through training, development initiatives, and strategic hiring.
- Provide ongoing performance feedback and conduct regular team meetings to promote communication, accountability, and transparency.
- Foster a collaborative, team-oriented culture focused on continuous improvement and operational excellence.
Service Operations Management
- Oversee daily service operations to ensure timely, efficient, and high-quality delivery of service calls, projects, and maintenance agreements.
- Conduct site visits to verify work quality, customer satisfaction, and compliance with safety standards.
- Review and approve technician timecards to ensure payroll and billing accuracy.
- Perform operational reviews of service orders to ensure accuracy, completeness, and timely processing.
- Ensure proper, accurate, and timely completion of service documentation, including XOI and other required paperwork.
- Collaborate with sales, dispatch, and other departments to optimize labor allocation, scheduling, and customer service delivery.
Customer Relations & Business Growth
- Respond to and resolve customer concerns, service issues, and invoice disputes in a professional and timely manner.
- Support customer retention efforts by ensuring fulfillment of maintenance agreements and maintaining strong customer relationships.
- Assist with collections activities and customer escalations when necessary.
- Encourage technicians to identify and communicate sales opportunities and potential leads to support business growth.
- Monitor sold maintenance agreements and service work to ensure targeted profit margins are achieved.
Financial & Operational Performance
- Drive service department profitability and support leadership in achieving financial objectives.
- Monitor operational metrics and implement best practices to improve efficiency, productivity, and customer satisfaction.
- Partner with leadership to execute business initiatives and support company growth strategies.
- Collaborate with warehouse and purchasing teams to oversee inventory, tools, supplies, and equipment maintenance.
Safety & Compliance
- Promote and enforce all company safety policies and procedures.
- Ensure compliance with industry regulations and company standards across all service activities.
- Partner with other service leaders to maintain consistency in service delivery, training, and operational practices.
Qualifications
Required Qualifications
- Minimum of 10 years of HVAC field experience.
- Minimum of 2 years of supervisory or management experience.
- High school diploma or equivalent.
- Valid driver’s license with the ability to travel to customer locations.
Skills & Competencies
- Strong leadership, coaching, and team-building abilities.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational, problem-solving, and time management skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office and other business software applications.
- Detail-oriented with a strong focus on accuracy and quality.
- Ability to work collaboratively across departments and influence positive outcomes.
- Customer-focused mindset with a commitment to service excellence.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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