The JobSquad Solutions Team is currently looking for a Logistics Customer Service- Freight Forwarding Agent – Cruise industry Experience to work at a company located in the Hialeah Gardens, FL area!
Job Title: Logistics Customer Service- Freight Forwarding Agent – Cruise industry Experience
Job Location: Hialeah Gardens
Pay and Hours for Job + Benefits: $55k may pay a little more based on experience.
- Manage Air, Ocean, and Domestic freight operations as assigned by the Department Manager.
- Maintain and grow customer relationships by providing exceptional service and supporting business development efforts when needed.
- Serve as the primary point of contact for customers, vendors, carriers, and overseas agents, ensuring timely and professional communication.
- Collaborate closely with Operations, Warehouse, Accounting, and Sales teams to ensure efficient and seamless shipment execution.
- Ensure all shipments are processed accurately, on time, and in accordance with company procedures.
Shipment Coordination & Operations
- Respond to all customer inquiries promptly and maintain a current email inbox, ensuring all emails are addressed by the end of each business day unless awaiting additional information.
- Receive customer shipping requests, including destination requirements and required sailing or delivery dates.
- Provide customers with the most efficient transportation options, offering direct service whenever possible or a single feeder connection, along with alternative sailing options that provide a 15–20 day scheduling buffer.
- Confirm customer approval of the selected service and arrange bookings with the appropriate carrier.
- Create and maintain shipment files within the appropriate operational system.
- Submit booking requests to the corresponding operations department and coordinate shipment processing.
- Verify that both buying and selling rates have been established and approved before shipment execution.
- Ensure booking confirmations are received within 24–48 hours and verify all details for accuracy, including:
- Destination
- Equipment type
- Estimated Time of Departure (ETD)
- Estimated Time of Arrival (ETA)
Shipment Tracking & Customer Service
- Monitor shipments throughout transit to confirm they depart, connect (if applicable), and arrive as scheduled.
- Follow up with destination agents to confirm cargo arrival, customs clearance, and final delivery status.
- Provide customers with timely shipment updates and proactively resolve any operational issues.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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