- Job Title: Account Manager – Enterprise Sales Support
- Job Purpose:
The Account Manager supports the Enterprise Sales team by delivering an exceptional client service experience that fosters long-term, profitable relationships. This role acts as a liaison between the Client, Sales, and Client Services teams, ensuring that client requirements are clearly communicated and executed in alignment with company policies and procedures.
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- Essential Responsibilities:
- Support Enterprise Sales Executives with sales, production, and service needs for key and target accounts.
- Identify and coordinate opportunities for sales growth across all product domains, including Wide Format, Promotional Products, Storefront, and Mail.
- Collaborate with Domain Experts and Strategic Sales Executives to grow target client accounts.
- Serve as the primary point of contact for client projects, including pricing, support, and issue resolution.
- Understand and manage workflow, reporting, and service level agreements for ongoing enterprise programs.
- Recommend and implement process improvements to enhance client experience and production efficiency.
- Attend and support client meetings; prepare presentation materials, document meeting minutes, and track follow-up actions.
- Provide coverage for Enterprise Sales Executives during their absence.
- Coordinate closely with Sales and Client Service Representatives (CSRs) throughout the job order process, including schedule approvals, production notes, sample handling, delivery logistics, mailing instructions, press checks, and mock-up requests.
- Help maintain the eCRM system, ensuring accurate and up-to-date client information.
- Schedule and lead pre-production meetings with internal stakeholders as needed.
- Ensure effective communication with CSRs to guarantee timely and accurate delivery of production orders.
- Assist with estimate requests and prepare detailed production quotes (RFQs) and project timelines.
- Strengthen client relationships by responding promptly to inquiries, resolving issues, and ensuring consistent communication.
- Support Sales with problem-solving, billing discrepancies, and production-related challenges.
- Host clients for press checks and other on-site visits as required.
- Maintain organized and accessible client records and communications.
- Manage multiple projects in a fast-paced, deadline-driven environment; prioritize tasks effectively.
- Clearly articulate instructions both verbally and in writing.
- Participate in team collaboration, provide cross-training and backup support to enhance overall efficiency and service quality.
- Negotiate production timelines and ensure timely communication of any changes.
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- Education & Experience:
- Associate degree preferred or equivalent industry experience.
- Minimum of 5 years’ experience in a related field, preferably within print, promotional, or production environments.
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- Knowledge & Skills:
- Foundational knowledge of printing, mailing, bindery, wide format, promotional products, and storefront operations.
- Strong problem-solving and decision-making abilities.
- Excellent interpersonal and relationship management skills; ability to anticipate client needs.
- Proficient in interpreting instructions in various formats (written, verbal, visual, or scheduled).
- Highly organized, self-motivated, and capable of working independently.
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