Director of Operations

Job Title

 Director of Operations

Position Location

 Miami, FL

 

Pay/hours for position

 $90k-$110k

 

 

Responsibilities of position

 

A Generator Shop located in Miami, Fl is looking for a Director of Operations to join their team.  This is a Direct Hire position that offers a starting salary of $90-$110k and a robust benefits package.  

 

The Service Operations Manager is a key role in the company responsible for planning, directing, coordinating, and overseeing service activities and ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. 

ESSENTIAL DUTIES: 

•                 • Manage the Service business in conjunction with partners to ensure support for customer business strategies. 

•                 • Coordinate, manage and monitor the workings of various departments in the organization. 

•                 • Plan and monitor the day-to-day running of business to ensure smooth progress. 

•                 • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. 

•                 • Guide the development of technical services strategies, goals, and efficiency. 

•                 • Review work orders, invoices, and time reports for accuracy, and to ensure timely operational flow. 

•                 • Manage procurement processes and coordinate material and resources allocation. 

•                 • Oversee customer support processes and organize them to enhance customer satisfaction and maximize profits. 

•                 • Create and assess KPIs and identify opportunities to increase profitability across business lines by improving service with existing clients. 

•                 • Review financial information and adjust operational budgets to promote profitability. 

•                 • Ensure equipment and facilities are maintained, improved, and managed to support excellent operational capability and performance. 

•                 • Responsible for recruiting, developing, coaching, and mentoring to ensure Team members have the skills to deliver exceptional service. 

•                 • Manage relationships with external partners and vendors. 

•                 • Additional duties as assigned. 

 

REQUIREMENTS/EXPERIENCE: 

•                 • Two or more years of proven success in an operations management role. 

•                 • Knowledge and experience in organizational effectiveness and operations management. 

•                 • Excellent ability to delegate responsibilities while maintaining organizational control of service operations and customer service. 

•                 • Knowledge and understanding of financial and budgeting processes. 

•                 • Proficiency in conflict management and business negotiation processes. 

•                 • Computer skills to include use of Excel, Word, PowerPoint, and Email. 

•                 • Able to adapt to rapidly changing situations adjusting initiatives and priorities accordingly. 

•                 • Highly organized with effective time management skills. 

•                 • Proficient at follow through with customers. 

•                 • Must work well with others and possess good people skills.