The JobSquad Solutions Team is currently looking for a Customer Service Representative to work at a company located in the area!
| Job Title
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| Customer Service Representative
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| Position Location
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| Brooklyn, NY
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| Pay/hours for position
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| $20-26/ hr/ 9:00 AM- 5:30 PM or 9:30 AM- 6:00 PM M-F
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| Requirements of position
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| Required Skills/Abilities:
• Strong verbal and written communication skills.
• Strong sales and customer service skills.
• Advanced problem-solving abilities and attention to detail.
• Strong phone contact handling skills and active listening skills.
• Proficient in computer applications (e.g., Microsoft Office, CRM software)
• Ability to work flexible hours, including evenings, weekends, and holidays if needed.
Education/Experience:
• High School Diploma or equivalent required
• 2+ years of experience in customer service role.
• Experience in food manufacturing, seafood or specialty food industry a plus.
• Proven experience in customer orientation, and ability to adapt/respond to different types of personalities.
• Bi-lingual (Spanish-speaking) a plus.
• Demonstrated ability to manage escalations and resolve customer inquiries in a timely manner.
Physical Requirements:
• The ability to work in cold (32 to 45F) and wet environment.
• Must be able to lift up to 50 pounds at times.
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| Responsibilities of position
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| Duties/Responsibilities:
• Responsible for taking and entering orders, confirming order logistics, and other aspects of customer service-related assistance.
• Develop a working knowledge of customers’ accounts and maintain order frequency through phone and/or email.
• Suggest product bundles and recommend products to new and current customers to increase average sales totals.
• Provide support and work in correlation with outside sales representatives.
• Provide assistance as needed with Fish Friday’s online sales when necessary.
• Build rapport and credibility among new customers, including traditional and non-traditional accounts.
• Utilize CRM software with existing and future customers; maintain pertinent account details.
• Make contributions that accomplish necessary results in sale and customer service functions.
• Provide concise customer updates to department manager.
• Works with finance team to ensure accurate customer billing.
• Works with Order Fulfillment and Fleet departments to troubleshoot any customer order issues.
• Other duties as assigned.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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