| Job Title | |||||
| Customer Service Representative | |||||
| Position Location | |||||
| Brooklyn, NY | |||||
| Pay/hours for position | |||||
| $20-25/ hr/ 9:00 AM- 5:30 PM or 9:30 AM- 6:00 PM M-F | |||||
| Requirements of position | |||||
| Required Skills/Abilities: • Strong verbal and written communication skills. • Strong sales and customer service skills. • Advanced problem-solving abilities and attention to detail. • Strong phone contact handling skills and active listening skills. • Proficient in computer applications (e.g., Microsoft Office, CRM software) • Ability to work flexible hours, including evenings, weekends, and holidays if needed. Education/Experience: • High School Diploma or equivalent required • 2+ years of experience in customer service role. • Experience in food manufacturing, seafood or specialty food industry a plus. • Proven experience in customer orientation, and ability to adapt/respond to different types of personalities. • Bi-lingual (Spanish-speaking) a plus. • Demonstrated ability to manage escalations and resolve customer inquiries in a timely manner. Physical Requirements: • The ability to work in cold (32 to 45F) and wet environment. • Must be able to lift up to 50 pounds at times. | |||||
| Responsibilities of position | |||||
| Duties/Responsibilities: • Responsible for taking and entering orders, confirming order logistics, and other aspects of customer service-related assistance. • Develop a working knowledge of customers’ accounts and maintain order frequency through phone and/or email. • Suggest product bundles and recommend products to new and current customers to increase average sales totals. • Provide support and work in correlation with outside sales representatives. • Provide assistance as needed with Fish Friday’s online sales when necessary. • Build rapport and credibility among new customers, including traditional and non-traditional accounts. • Utilize CRM software with existing and future customers; maintain pertinent account details. • Make contributions that accomplish necessary results in sale and customer service functions. • Provide concise customer updates to department manager. • Works with finance team to ensure accurate customer billing. • Works with Order Fulfillment and Fleet departments to troubleshoot any customer order issues. • Other duties as assigned. | |||||
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