Customer Service Representative

Contract Type:

Contract to Perm

Location:

Brooklyn - NY

Industry:

Clerical

Contact Name:

Contact Email:


Date Published:

30-Jul-2025

The JobSquad Solutions Team is currently looking for a Customer Service Representative to work at a company located in the Brooklyn, NY area!
 
Job Title




Customer Service Representative
Position Location



Brooklyn, NY 
 
Pay/hours for position




$20.00 to $23.00
 
Requirements of position



 Fast Apply:
Claribel 📱 Phone/Text: 954-658-1348
Apply today to be considered immediately!
Job Title: Customer Service Representative
Pay Rate: $20 – $23 per hour (based on experience)
Schedule: Monday – Friday, 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM (schedule may vary based on business needs)
Location: Brockton, MA
 
 
Responsibilities of position




 
Position Summary:
 
We are seeking an experienced and detail-oriented Customer Service Representative to join our team in a fast-paced food manufacturing environment. The ideal candidate will have prior CSR experience, strong communication skills, and the ability to multitask while maintaining accuracy and professionalism. This role is critical to maintaining excellent customer relationships and ensuring a high level of service and satisfaction.
 
Key Responsibilities:
 
  1. Handle incoming calls, emails, and inquiries from customers in a professional and timely manner.
  2. Process customer orders, returns, and adjustments accurately using internal systems.
  3. Work closely with internal departments (sales, production, logistics, etc.) to ensure timely order fulfillment and issue resolution.
  4. Provide product information, resolve complaints, and follow up on customer concerns.
  5. Maintain customer records and account information.
  6. Identify and escalate priority issues as needed.
  7. Assist with administrative tasks and special projects as assigned.
 
Requirements:
 
  1. Minimum of 2 years of experience in customer service role, preferably in a food manufacturing or related fast-paced environment.
  2. Excellent verbal and written communication skills.
  3. Strong organizational and multitasking abilities.
  4. Proficient in Microsoft Office (Word, Excel, Outlook); ERP system experience is a plus.
  5. Ability to remain calm and professional under pressure.
  6. High school diploma or equivalent required; college degree preferred.
 
Preferred Qualifications:
Bilingual (English/Spanish) is a plus.
 
Experience with order processing or logistics coordination.
 
 
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. 
#TM123456
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