Customer Service Rep/Call Center

Job Title

Customer Service Rep/Call Center

Position Location

Jackson, MI

 

Pay/hours for position

Payrate: $16/hr starting, $17/hr upon hire-in, $18/hr after 1 year

 

Shift: 8am – 6:30pm 40 hours per week, 8 hours a day, must be available during this time

Requirements of position

The Jobsquad is seeking a Customer Service Rep in Jackson, MI to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and has strong customer service and data entry skills.

As a Customer Service Rep, you’ll be responsible for answering calls, assisting customers, resolving concerns, and providing accurate information while maintaining professionalism and ensuring a positive customer experience.

Qualifications & Skills

·  High school diploma or equivalent

·  Customer service or call center experience is a plus

·  Strong multitasking and problem-solving skills

·  Comfortable using computers, email, and call center software

·  Good math, communication, and listening skills

·  Reliable and able to work in a fast-paced environment

 

Additional Requirements

·  Commitment to confidentiality and compliance (FDCPA, HIPAA, FCRA, TCPA, PCI, ISO 27001)

·  Regular attendance and reliability are a must

·  Ability to sit, talk on the phone, and use a computer for long periods

·  Occasionally lift up to 20 lbs and perform light physical tasks

 

 

 

 

Responsibilities of position

Key Responsibilities

·  Answer incoming calls with professionalism and courtesy

·  Provide accurate information on products, services, and company policies

·  Resolve customer questions and issues quickly and effectively

·  Assist with account management, billing, and order processing

·  Set up payment arrangements for past-due accounts

·  Record all interactions in the call center system

·  Follow company procedures and quality standards