The JobSquad Solutions Team is currently looking for a Customer Service Manager to work at a company located in the Miramar, FL area!
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| Customer Service Manager
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| Position Location
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| Miramar, FL
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Pay/hours for position
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| Hours are Monday-Friday 8:00AM-5:00 PM (With overtime) 100% in office position, no remote or hybrid schedule available.
$160,000 annually
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Requirements of position
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- Bachelor’s degree in business administration, Communications, or related field (preferred).
- 3–5 years of experience in customer service management, preferably within the nutraceutical, dietary supplement, or pharmaceutical industry.
- Knowledge of GMP, FDA, and industry regulatory requirements.
- Strong leadership and team management skills.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in ERP/CRM systems and Microsoft Office Suite.
- Ability to work cross-functionally in a fast-paced, deadline-driven environment.
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Responsibilities of position
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- Lead, train, and develop the customer service team to meet performance and service goals.
- Manage all aspects of the order lifecycle, from order entry to fulfillment, ensuring accuracy and timeliness.
- Act as the primary escalation point for complex customer inquiries, complaints, or disputes, ensuring resolution in line with company standards.
- Collaborate with production, quality assurance, regulatory, and logistics teams to meet customer expectations and resolve issues proactively.
- Monitor and improve customer service metrics (response times, satisfaction scores, order accuracy, etc.).
- Develop and implement standard operating procedures (SOPs) for customer communication, order processing, and complaint handling in compliance with GMP and FDA regulations.
- Identify opportunities to enhance the customer experience and streamline processes.
- Prepare reports on customer trends, service issues, and departmental performance for senior management.
- Ensure compliance with company policies, industry regulations, and client contractual agreements.
- Foster a culture of customer-centric service that supports sales growth and long-term partnerships.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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