The JobSquad Solutions Team is currently looking for a Customer Service Assistant to work at a company located in the Pineville, NC area!
Job Title: Customer Service Assistant
Job Location: Pineville, NC
Pay and Hours for Job + Benefits: $18/ hr
8:00 AM- 5:00 PM M-F
Job Description:
Essential Duties and Responsibilities:
• Learn about and understand customer-specific program processes
• Process orders and monitor schedules to provide on-time product delivery
• Work as liaison between the client, management and internal production departments to track and manage orders in
progress
• Communicate with Account Executive, Client Service Teammates, and clients about job statuses when needed, per Lead
CSR direction
• Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and
resolution; escalate to appropriate team members if assistance is needed
• Back-up other team members when necessary
• Work with the Lead CSR on account to assist other team members with daily job functions
Required Skills and Abilities:
• High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
• 1 – 3+ years of relevant experience required
• Must be well organized, able to respond quickly to changing situations
• Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision
required
• Effective communications skills with all levels within the organization, clients, and outside vendors
• Strong computer skills and proficient in Microsoft products
• Detail oriented; excels in problem identification and resolution
• Able to work through customer demands and shifting priorities
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have the ability to work effectively in stressful situations and meet stringent deadlines
• Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to
solve practical problems
• Able to work non-traditional hours (as needed)
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Requires fine motor hand and arm movement, manual dexterity and coordination.
• Must be able to access and navigate each department in the facility
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
#TM1234
