Customer Care Specialist

Contract Type:

Contract to Perm

Location:

Warsaw - IN

Industry:

Admin

Date Published:

16-Feb-2026

The JobSquad Solutions Team is currently looking for a Customer Care Specialist to work at a company located in the Warsaw, IN area!
Job Title




Customer Care Specialist
Position Location



Warsaw, IN
 Pay/hours for position




$17 M-F 9:30am-6pm Monday & Friday Remote Tues-Thurs In-Office
Requirements of position



JOB REQUIREMENTS
  1. Essential Knowledge, Skills and Abilities Required:
  2. Ability to multi-task and manage several duties simultaneously is essential
  3. Demonstrated customer-focus orientation
  4. Outstanding listening, comprehension and oral/written communication – including grammar, spelling, punctuation and writing composition skills
  5. Strong attention to detail, organization and follow-through skills
  6. Strong problem-solving skills
  7. High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
  8. Proven ability to work independently and as a member of a team
  9. High degree of confidence and resourcefulness
  10. Proven reliability – attendance and punctuality
  11. Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
  12. Strong 10-key and keyboarding skills
 Minimum Education and Experience Required:
  1. High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
 Special Job Requirements:
  1. Scheduled hours for employees in this position vary by location to support business hours
  2. Overtime and weekend hours may occasionally be required
Preferred Qualifications:
  1. Bachelor’s degree in marketing, sales, finance, or other business-related field
  2. Previous experience with SAP application and contact management (ACD) system
 Responsibilities of position




DUTIES AND ACCOUNTABILITIESRespond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customersEnter orders received via e-mail, EDI, phone or other communication channelsFollow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer careAssist customers in navigating to and using websiteProcess incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processingRespond to customer non-technical problems in a timely fashionIdentify opportunities to cross-sell or up-sell products from customer-initiated contactsEnter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being receivedMaintain current knowledge of company products and processes through training and other available resourcesFollow established procedures to complete workPerform work at or above pre-established performance objectivesUnderstand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in Safety Programs, initiatives, and investigations.Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability
 
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. #IN1234
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