The JobSquad Solutions Team is currently looking for a Cruise Ship Assistant/Customer Service to work at a company located in the Medley, FL area!
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| Cruise Ship Assistant/Customer Service
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| Position Location
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| Medley, FL
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Pay/hours for position
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| Monday-Friday 8:00 AM-4:00 PM (flexible)
Saturdays 7:00AM-1:00 PM
$15 hourly
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Requirements of position
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- Good communication skills as they are the face of the company.
- Problem-solving ability
- Excellent customer services skills
- Well-mannered and display patient behavior
- Bilingual (English & Spanish) Preferred
- Outgoing attitude with a passion for top-notch customer service
- Ability to handle difficult customer situations.
- Keen attention to detail with the ability to maintain accurate customer records
- Computer literate with excellent phone manners
- Ability to work well in a team environment
- Education and Experience:
- High school diploma or equivalent
- 2+ years of experience in Customer Service
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Responsibilities of position
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- Obtain voicemail, email, and fax orders from Customers for 2nd run or next-day delivery
- Provides answers and solutions towards daily Foodservice shorts by communicating with coworkers and customers
- Is the point of contact that drivers communicate in reference to customer’s needs: such as credit, RMAs, and delivery times
- Provide office assistance to sales reps in regard to customers or prospective customers
- Customer Service throughout the day in answering phone calls to obtain next-day order deliveries by data entry
- Daily closing activities consist of voicemail, email, and orders via fax being entered and left empty for the night shift and provides any e-mail necessary to inform coworkers of customer information concerning next-day deliveries. Always resolve complaints to customers’ satisfaction. Handle situations in the best interest of both the company and the customer.
- Detail oriented and works with a high degree of accuracy.
- Ability to multitask.
- Follow company policies and procedures.
- Ensuring customer issues are resolved in a timely manner
- Developing and maintaining customer relationships
- Maintaining records of customer interactions
- Providing overall great customer experience
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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