Call Center Agent

Job Title

Call Center Agent

Position Location

Jackson, MI

 

Pay/hours for position

Payrate: $16/hr 

 

Shift: 8am – 6:30pm 40 hours per week, 8 hours a day, must be available during this time

Requirements of position

The Jobsquad is seeking a Customer Service Rep in Jackson, MI to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and has strong customer service and data entry skills.

As a Customer Service Rep, you’ll be responsible for answering calls, assisting customers, resolving concerns, and providing accurate information while maintaining professionalism and ensuring a positive customer experience.

Qualifications & Skills

· High school diploma or equivalent

· Customer service or call center experience is a plus

· Strong multitasking and problem-solving skills

· Comfortable using computers, email, and call center software

· Good math, communication, and listening skills

· Reliable and able to work in a fast-paced environment

 

Additional Requirements

· Commitment to confidentiality and compliance (FDCPA, HIPAA, FCRA, TCPA, PCI, ISO 27001)

· Regular attendance and reliability are a must

· Ability to sit, talk on the phone, and use a computer for long periods

· Occasionally lift up to 20 lbs and perform light physical tasks

 

 

 

 

Responsibilities of position

Key Responsibilities

· Answer incoming calls with professionalism and courtesy

· Provide accurate information on products, services, and company policies

· Resolve customer questions and issues quickly and effectively

·Assist with account management, billing, and order processing

· Set up payment arrangements for past-due accounts

· Record all interactions in the call center system

· Follow company procedures and quality standards

Join us for Walk-In Wednesday at The JobSquad! Stop by between 12 PM and 4 PM at 1000 N. Wisner St, Jackson, MI 49202 to meet our team, explore open positions, and get started on your next opportunity. Bring your resume and two forms of ID — no appointment needed!