The JobSquad Solutions Team is currently looking for a Account Manager to work at a company located in the Jackson, MI area!
| Job Title
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| Account Manager
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| Position Location
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| Jackson, MI
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Pay/hours for position
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| Payrate: $15.00
Shift: 8am – 6:30pm
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| Requirements of position
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| The JobSquad is seeking an Account Manager in Jackson, MI to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, communicates with professionalism, and has strong negotiation and customer service skills.
As an Account Manager, you’ll be responsible for contacting consumers, discussing account obligations, requesting, or negotiating payments, and updating account information—all while maintaining compliance, confidentiality, and a respectful approach. This position is key to building positive resolutions for both consumers and clients.
Requirements
- High school diploma or equivalent required
- Previous experience in debt collection or customer service preferred, but not required (training provided)
- Strong verbal and written communication skills with the ability to stay calm and professional in difficult situations.
- Negotiation, persuasion, and problem-solving skills with the ability to influence positive outcomes.
- Active listening skills with empathy and respect for consumers in every interaction
- Basic computer proficiency, including typing, data entry, email, and navigation of CRM/collection software.
- Ability to multitask while handling calls and updating records simultaneously.
- Strong organizational and time management skills to meet deadlines and performance goals.
- Must be able to sit and work at a computer for extended periods in a call center environment.
- Ability to lift up to 30 lbs occasionally.
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Responsibilities of position
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| Responsibilities
- Initiate phone conversations with consumers regarding outstanding debts on behalf of the client
- Clearly explain account balances, payment expectations, and resolution options
- Request payment in full and negotiate payment arrangements within established company guidelines.
- Maintain accurate and detailed documentation of all communications in company systems.
- Protect confidential and sensitive information in compliance with company policies and industry regulations (FDCPA, HIPAA, FCRA, TCPA, PCI, ISO 27001)
- Demonstrate professionalism and empathy in every conversation, even under pressure.
- Balance persuasion and active listening to build trust and secure payment commitments.
- Meet or exceed performance goals and Key Performance Indicators (KPIs)
- Collaborate with supervisors and peers to ensure consistency, accuracy, and quality service.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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