The JobSquad Solutions Team is currently looking for a Director of Service Operations to work at a company located in the Medley, FL area!
| Job Title
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| Director of Service Operations
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| Position Location
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| Medley, FL 33166
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Pay/hours for position
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| $90K-$120K per year
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| Requirements of position
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| REQUIREMENTS/EXPERIENCE:
- Two or more years of proven success in an operations management role.
- Knowledge and experience in organizational effectiveness and operations management.
- Excellent ability to delegate responsibilities while maintaining organizational control of service operations and customer service.
- Knowledge and understanding of financial and budgeting processes.
- Proficiency in conflict management and business negotiation processes.
- Computer skills to include use of Excel, Word, PowerPoint, and Email.
- Able to adapt to rapidly changing situations adjusting initiatives and priorities accordingly.
- Highly organized with effective time management skills.
- Proficient at follow through with customers.
- Must work well with others and possess good people skills.
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Responsibilities of position
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| ROLE SUMMARY: The Director of Service Operations Manager is a key role in the company responsible for planning, directing, coordinating, and overseeing service activities and ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity.
ESSENTIAL DUTIES:
- Manage the Service business in conjunction with partners to ensure support for customer business strategies.
- Coordinate, manage and monitor the workings of various departments in the organization.
- Plan and monitor the day-to-day running of business to ensure smooth progress.
- Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
- Guide the development of technical services strategies, goals, and efficiency.
- Review work orders, invoices, and time reports for accuracy, and to ensure timely operational flow.
- Manage procurement processes and coordinate material and resources allocation.
- Oversee customer support processes and organize them to enhance customer satisfaction and maximize profits.
- Create and assess KPIs and identify opportunities to increase profitability across business lines by improving service with existing clients.
- Review financial information and adjust operational budgets to promote profitability.
- Ensure equipment and facilities are maintained, improved, and managed to support excellent operational capability and performance.
- Responsible for recruiting, developing, coaching, and mentoring to ensure Team members have the skills to deliver exceptional service.
- Manage relationships with external partners and vendors.
- Additional duties as assigned.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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