Conducteur de chariot élévateur

Job Title

 

Position Location

Brooklyn, NY 11222

 

Pay/hours for position

Pay Range: $20-$26 per hour based on experience  

Shift/Hours:  9:00am-5:30pm  Monday-Friday

NOTE: This is an onsite temp to hire position so will start off as an onsite temporary employee for the company.  

 

 

 

Requirements of position

 

Required Skills/Abilities:

 

• Prior Customer Service Rep experience

•  Strong verbal and written communication skills.

• Strong sales and customer service skills.

• Excellent interpersonal skills and team player capabilities across multiple departments within company’s evolving, fast-paced environment.

• Advanced problem-solving abilities and attention to detail.

• Strong phone contact handling skills and active listening skills.

• Proficient in computer applications (e.g., Microsoft Office, CRM software)

• Experience handling EDI files.

• Knowledge of ERP system (InforM3).

• Positive attitude and a strong desire to help customers.

• Ability to work flexible hours, including evenings, weekends, and holidays if needed.

• Completion of training programs as assigned and/or required including standard of work

 

Education/Experience:

 

• High School Diploma or equivalent required

• 2+ years of experience in customer service role.

• Experience in food manufacturing, seafood or specialty food industry a plus.

• Proven experience in customer orientation, and ability to adapt/respond to different types of personalities.

• Bi-lingual (Spanish-speaking) a plus.

• Demonstrated ability to manage escalations and resolve customer inquiries in a timely manner

 

 

 

Responsibilities of position

 Job Summary: 

As a Customer Service Representative, you will be responsible for handling complex customer inquiries and issues. This position requires strong problem-solving skills, the ability to manage escalations, and a thorough understanding of the company’s products, customers, and services. 

As part of the customer service team, this role is expected to maintain a positive working relationship with all customers and internal team members while promoting the company’s Core Values. 

 

Duties/Responsibilities:

 • Responsible for taking and entering orders, confirming order logistics, and other aspects of customer service-related assistance. 

• Develop a working knowledge of customers’ accounts and maintain order frequency through phone and/or email. 

• Suggest product bundles and recommend products to new and current customers to increase average sales totals. 

• Be knowledgeable of company’s product lines, industry terminology, and company operations. 

• Provide support and work in correlation with outside sales representatives. 

• Provide assistance as needed with Fish Friday’s online sales when necessary. 

• Build rapport and credibility among new customers, including traditional and non-traditional accounts. 

• Utilize CRM software with existing and future customers; maintain pertinent account details. 

• Make contributions that accomplish necessary results in sale and customer service functions.

• Provide concise customer updates to department manager. 

• Works with finance team to ensure accurate customer billing. 

• Works with Order Fulfillment and Fleet departments to troubleshoot any customer order issues. 

• Other duties as assigned.