The JobSquad Solutions Team is currently looking for a Transportation Planner - Temp - OnSite to work at a company located in the Charlotte, NC area!
| Job Title
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| TRANSPORTATION PLANNER – Temp- OnSite- Charlotte
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| Position Location
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| Charlotte, NC
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| Pay/hours for position
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| $25.00 -$26.50 AN HOUR
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| Requirements of position
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| Our client has a Temp to Possibly Hire Customer Service Rep ON- SITE –
This role will begin as a 6 month temp assignment, with re-evaluation following the 6 months- Could be extended as a Temp role or converted to a FTE role, with NO Guarantee of either
** Must be Proficient with Excel and have a Bachelor’s degree
** Must be able to work OT on Occasional Weekends or Holiday
REQUIREMENTS
• Bachelor’s Degree
• Minimum 1-2 years previous experience in a Customer Service Role with emphasis on
Order Management, Transportation, and experience working with cross-functional
business units in a high-volume consumer products environment preferred.
• Demonstrated ability to quickly learn new system (e.g. SAP, PBI, etc.).
• Microsoft Office skills. Proficient in Excel and capable of manipulating data for
Insights
• Demonstrated experience working cross-functionally and managing multiple priorities
desired.
• Demonstrated ability to look at problems or projects from the perspective of the
customers, competitors, coworkers and managers.
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| Responsibilities of position
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| • Primary responsibility is to manage the order life cycle from creation through delivery
to ensure accurate pricing, terms of sales, lead-times, special pack requirement and
inventory availability. Build and maintain accurate account profiles.
• Work with Customer Supply Chain Manager and Sales management to analyze,
evaluate, and solve for opportunities to improve key service metrics such as
Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
• Communicate with customers by tracking orders and shipments, trouble shooting
and responding to all other questions, inquires and complaints in a timely fashion.
Meet service level expectations as defined by the customer and sales team.
• Coordinate with Sales, Manufacturing and Distribution to resolve service issues and
other order discrepancies which could negatively impact the customer or Campbell's.
• Provide back up support to other members of the Customer Service Team and
perform miscellaneous duties as required. Required to track key metrics for annual
performance review.
• The job complexity is related to the customers assigned to this position. It is based
upon a variety of factors including: number of orders, buyers, distribution centers and
the complexity of the customer account. The order entry method is mainly EDI, with
the possibility of non-complex CRP accounts.
• With guidance from the Team Leader, analyze and evaluate alternative solutions to
respond to internal and external customer requests related to lead time exceptions,
special events / ads, late-delivery notifications, pricing promotion problems,
deductions, merchandise return requests, account consolidations, allocation
restrictions and product availability within department and Corporate guidelines.
• Clear verbal and written communication to explain issues and propose solutions to
customers, sales teams or managers.
• Monitor weekly/monthly on time delivery performance. Research root causes for
reliability failures and support the team leader in developing corrective action plans
with cross functional supply chain counterparts including Transportation, Transplace
and Warehousing
• Maintain monthly supply chain scorecard, with collaboration from Team Leader to
monitor service performance, Customer program compliance, on time delivery.
• Elevate to the customer supply chain manager cost savings opportunities around
case pick, full pallet ordering and internal network optimizations
• Owns and manages customer specific service metrics and provides proactive
communication and action plans to mitigate service risk
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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