The JobSquad Solutions Team is currently looking for a Technical Testing Customer Service Rep to work at a company located in the Homestead, FL area!
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| Technical Testing Customer Service Rep
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| Position Location
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| Homestead, FL 33034
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Pay/hours for position
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| $18-$22 per hour
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| Requirements of position
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| Required Skills/Experience:
- Minimum Associate’s degree in a science or technology field
- Minimum 3 years of customer service experience, including heavy written correspondence
- Must be able to explain technical concepts at a variety of levels (technical to non-technical)
- Computer literacy and good working knowledge of MS Word and Excel
- Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation
- Fair grasp of algebra and geometry concepts
- Business etiquette knowledge
Desired Skills/Experience:
- 5 years customer service experience
- Bachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)
- Experience in a test or manufacturing lab
- Experience with national and international standards (ASTM, ISO, DIN, etc.)
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Responsibilities of position
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| Responsibilities:
This role will provide technical assistance and education on company’s testing services including setup support, continuous client contact during testing, and creation of cost proposals.
- Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs
- Provide technical assistance to customers on test program setup and provide continuous ongoing client contact during testing along with documentation of all customer contact
- Discuss requests with the Inside Sales Leader to review project feasibility
- Review testing standards and engineering drawings
- Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received
- Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida
- Active role in hurricane preparation
This position will be fully onsite in Homestead, FL.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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