The JobSquad Solutions Team is currently looking for a Technical Services Rep to work at a company located in the Homestead, FL area!
Job Title: Technical Services Rep
Job Location: Homestead, FL 33034
Pay and Hours for Job + Benefits: $18-$22 per hour
Job Description:
Reporting to the Global Test Services Inside Sales Leader, this role will provide technical assistance and education on company’s testing services including setup support, continuous client contact during testing, and creation of cost proposals.
Responsibilities:
- Provide customer education on company’s services by phone or e-mail and determine best course of action to match customer needs
- Provide technical assistance to customers on test program setup and provide continuous ongoing client contact during testing along with documentation of all customer contact
- Discuss requests with the Inside Sales Leader to review project feasibility
- Review testing standards and engineering drawings
- Create proposals for testing at all company testing locations and follow up on cost estimates or tests requested but not received
- Attend trade shows to represent company and host in-person tours at Florida location
- Active role in hurricane preparation
Required Skills/Experience:
- Minimum Associate’s degree in a science field
- Minimum 3 years of customer service experience, including heavy written correspondence
- Must be able to explain technical concepts at a variety of levels (technical to non-technical)
- Computer literacy and good working knowledge of MS Word and Excel
- Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation
- Fair grasp of algebra and geometry concepts
- Business etiquette knowledge
Desired Skills/Experience:
- 5 years customer service experience
- Bachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)
- Experience in a test or manufacturing lab
Experience with national and international standards (ASTM, ISO, DIN, etc
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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