The JobSquad Solutions Team is currently looking for a Master Service Technician to work at a company located in the Albuquerque, NM area!
Job Title: Master Service Technician
Job Location: Albuquerque NM
Pay and Hours for Job + Benefits: $75K to $82K
Job Description:
This position is responsible for the Service & Installation of Car Wash systems and other related installations. Required to establish, promote and maintain relationships with all customers, co-workers, sales representatives and others as appropriate. Capable of working independently with little general supervision.
Responsibilities:
- Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
- Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed.
- Interact with customers reflecting courtesy, integrity, and good workmanship.
- Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
- Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
- Safeguard company and customer information and valuable equipment.
- Comply with pertinent safety codes and regulations, including OSHA standards.
- Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies.
- Promptly report any work-related accidents or injuries within 24 hours to designated personnel.
- Maintain customer confidence by keeping service information confidential.
- Clean and inspect company-provided service vehicles weekly.
- Assist in the training of new Service Technicians.
- Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
- Maintain the highest level of skills for service of specified systems.
- Provide status updates on service work performed on-site per sales ticket.
- Train customer personnel on equipment use.
- Understand that there may be other duties to perform as needed that are not itemized in this job description.
- Other duties as assigned.
Qualifications:
Experience & Education:
- High School Diploma/GED required. Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers.
- 3-5 years of hands-on servicing experience on the field.
- Prior experience in the Electrical, Automotive, HVAC, or Welding is a plus.
- Up to 30% of travel required.
- Will require proper coordination, and motor skills to work with power/hand tools as needed.
- Clean Driving Record & Valid Driver's License.
Working Conditions & Physical Demands:
- Working conditions are representative of those typically found in a manufacturing and service environment, with exposure to tools, machinery, and various on-site conditions.
- Must be able to work in non-climate-controlled environment where ambient air temperature can exceed outside air.
- Will require heavy work (lifting greater than 30 pounds). Ability to carry 50 lbs. for 100 feet unassisted.
- Machinery operation requires the use of safety PPE equipment to include but not limited to; eye safety glasses, hearing protectors, steel-toe shoes, and hardhats. Loose fitting clothes and jewelry are not permitted
- Regularly required to stand or sit for a minimum of 8 hours per day
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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