Conductor de montacargas

Job Title

LOGISTICS CUSTOMER SUPPORT – Temp- OnSite- Charlotte

Position Location

Charlotte, NC – On-Site

 

Pay/hours for position

 

 

 

 

 

 

 $22.00 -$25.00 AN HOUR

Requirements of position

College Grads  -  Our client has a Long Term temp assignment for an individual interested in pursuing Logistics on a Larger Scale.   This individual will manage the

 the order life cycle of Consumer Packaged Foods from creation through delivery     to ensure accurate pricing, terms of sales, lead-times, special pack requirement and

inventory availability. Will be responsible for Building and maintain accurate account profiles.

 This is a 40 hour work week, Monday-Friday 8:00 AM – 5:00 PM, OR 9:00 AM to 6:00 PM ON-SITE in Charlotte.  Requires a BACHELORS Degree OR Military Service Background, Proficiency in Excel AND Experience with Customer Support.  

• With guidance from the Team Leader, analyze and evaluate alternative solutions to

respond to internal and external customer requests related to lead time exceptions,

special events / ads, late-delivery notifications, pricing promotion problems,

deductions, merchandise return requests, account consolidations, allocation

restrictions and product availability within department and Corporate guidelines.

 

EXPERIENCE AND QUALIFICATIONS

BACHELOR’S DEGREE

Proficiency in Excel is required, and Excellent Customer Service Skills.  Hours are 8:00 AM 5:00 PM OR 9:00 AM  to 6:00 PM

This person will be working in MS Excel and SAP - Client will TRAIN.  

• Minimum 1-2 years previous experience in a Customer Service with emphasis on

Order Management, Transportation, and experience working with cross-functional

business units in a high-volume consumer products environment preferred.

• REQUIRES EXCELLENT  verbal and written communication to explain issues and propose solutions to customers, sales teams or managers- Experience working with upper level management as well as direct customer communications.

• Demonstrated ability to quickly learn new system (e.g. SAP, PBI, etc.).

• Microsoft Office skills. Proficient in Excel and capable of manipulating data for

insights

• Demonstrated experience working cross-functionally and managing multiple priorities

desired.

• Demonstrated ability to look at problems or projects from the perspective of the

customers, competitors, coworkers and managers.

 

 

Responsibilities of position

RESPONSIBILITIES

• Responsible for  managing the order life cycle from creation through delivery

to ensure accurate pricing, terms of sales, lead-times, special pack requirement and

inventory availability.

                     Build and maintain accurate account profiles.

• Work with Customer Supply Chain Manager and Sales management to analyze,

evaluate,  key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.

• Communicate with customers by tracking orders and shipments, trouble shooting

and responding to all other questions, inquires and complaints in a timely fashion.

Meet service level expectations as defined by the customer and sales team.

• Coordinate with Sales, Manufacturing and Distribution to resolve service issues and

other order discrepancies which could negatively impact the customer.

• Provide back up support to other members of the Customer Service Team and

perform miscellaneous duties as required. Required to track key metrics for annual

performance review.

-Daily reporting to the Senior planner of issues of sites and carriers.

-Attend meetings as needed with sites, carriers and cross functionally.

-May perform other duties as required.

-A strong core competency in integrated planning approaches, critical thinking, task management