| Job Title |
|
|
|
|
|
| Logistics Customer Service |
| Position Location |
|
|
|
|
| Medley, FL |
| Pay/hours for position |
|
|
|
|
|
| Hours are Monday-Friday 8:00AM-5:00 PM (With overtime)$20-22/hr |
| Requirements of position |
|
|
|
|
- High school diploma or equivalent
- 1–3 years of customer service experience, preferably in logistics, transportation, or supply chain
- Experience handling high-volume email communication
- Strong data entry and order processing experience
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with transportation management systems (e.g., CargoWise or CargoWrite) preferred
- ________________________________________
- Skills & Competencies
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving and critical-thinking abilities
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Customer-focused mindset with a professional demeanor
|
| Responsibilities of position |
|
|
|
|
|
- Manage and respond to a high volume of customer emails (100+ daily) in a timely and professional manner
- Process and enter customer orders accurately into the company’s transportation management system (TMS)
- Verify order details, billing information, and shipping instructions
- Coordinate shipment scheduling with carriers, warehouses, and internal departments
- Monitor shipment status and proactively provide updates to customers
- Resolve service issues, delays, and discrepancies efficiently
- Maintain accurate documentation and electronic filing of shipping records
- Prepare and distribute reports as required
- Ensure compliance with company policies and client-specific requirements
- Assist with invoicing, proof of delivery (POD) retrieval, and billing support
|
