The JobSquad Solutions Team is currently looking for a IT Support Technician to work at a company located in the Lakeland, FL area!
Job Title: IT Support Technician
Job Location: Lakeland, FL 33801
Pay and Hours for Job + Benefits: $50K-$60K per year
Job Description:
The ideal candidate has hands-on experience supporting Windows environments, Microsoft 365, warehouse technology, networking, and end-user computing devices. They possess strong troubleshooting skills, excellent customer service abilities, and a proactive approach to identifying and resolving technical issues before they impact business operations.
Key Responsibilities
Technical Support
- Provide support for desktops, laptops, mobile devices, printers, scanners, software, and peripheral equipment.
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
- Install, configure, maintain, upgrade, and replace IT equipment as needed.
- Document support requests and coordinate issue resolution with vendors and MSPs.
Systems & Network Support
- Support LAN/WAN, Wi-Fi, VPN, internet connectivity, and network devices.
- Assist with Active Directory, Microsoft 365, Azure/Entra ID, DNS, DHCP, and user account administration.
- Support virtual servers, Hyper-V environments, and business-critical applications.
Warehouse Technology
- Assist with warehouse management systems (WMS), shipping systems, and warehouse network infrastructure.
Security & Asset Management
- Support cybersecurity initiatives, endpoint protection, patch management, and physical security systems.
- Manage employee onboarding/offboarding, account provisioning, and equipment deployment.
- Maintain inventory of hardware, software, licenses, and technology assets.
Qualifications
- 2+ years of IT support, help desk, or systems support experience.
- Experience in warehouse, distribution, or manufacturing environments preferred.
- Experience working with MSPs and bilingual English/Spanish skills are a plus.
- Windows 11, Microsoft 365, Active Directory, Azure/Entra ID, DNS, DHCP, and Group Policy.
- Networking fundamentals (TCP/IP, Wi-Fi, VPNs, switching, routing).
- Experience with NetSuite ERP and WMS systems preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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