Conductor de montacargas
Conductor de montacargas
Tipo de contrato:
contrato
Ubicación:
Albert Park - Victoria
Industria:
categoría
Nombre de contacto:
nombre de contacto
Email de contacto:
correo electrónico de contacto
Fecha de publicación:
05-mayo-2023
The JobSquad Solutions Team is currently looking for a Domestic Operations Coordinator Hybrid role to work at a company located in the Houston, Texas area!
Job Title: Domestic Operations Coordinator Hybrid role
Job Location: Houston, Texas
Pay and Hours for Job + Benefits:
Job Description: Our client is seeking a Domestic Operations Coordinator, temporary role Hyrid 2 days remote for our freight forward company to join their team.
Assignment Duration: 6 months
Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM CST
Work Arrangement: Hybrid (3 days in office / 2 days remote) | Office Mon-Wed-Fri
Pay Rate: $26.00–$28.00 per hour
Interviews Required: Yes
Job Description: The Domestic Operations Coordinator serves as the primary point of contact for customers and vendors regarding operational inquiries. This role is responsible for coordinating domestic shipments and ensuring that all service commitments are fulfilled in accordance with established service standards, client requirements, and organizational objectives. The position requires effective and professional communication with customers, vendors, internal stakeholders, and government agencies to support operational excellence and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies.
Coordinates domestic product operation effectively from quoting through invoicing: A – Z.
Inputs data, files, and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements.
Keeps clients informed and maintains knowledge of market trends and changes in service options.
Provides professional, timely and courteous customer service to all vendors, shippers, and agents to facilitate the required objectives and provide customers with daily updates.
Receives rate requests, interprets tariffs and provides clear, professionally formatted quotations.
Treats Hellmann colleagues as internal customers with the same care, respect, and service priority as external customers.
Works in close collaboration with other Hellmann products, Air Import/Export, Sea Import/Export, Contract Logistics, and Sales teams as needed.
Checks clients' credit status prior to arranging transportation.
Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
Responsible for prompt escalations to Domestic Product, Account Management and/or Sales when appropriate.
Supports product dispatch as needed by arranging, tracking, and billing efficient first mile / last mile movement for international Airfreight and Sea freight shipments.
Works to resolve problems with Accounts Payables and Accounts Receivables.
Ensures clients, Hellmann partners or other required parties are kept fully informed of transport arrangements and event status as requested.
Responsible for all shipment-level communication between Hellmann and customers, carriers, and vendors.
Escalates all recurring carrier / vendor service issues to Supervisor.
Enters and updates all require milestone tracking events within area of responsibility.
Maintains service relations with customers, carriers, vendors, and other Hellmann offices.
Verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
Consults with Supervisor prior to agreeing to non-standard services and/or pricing.
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries.
EDUCATION & EXPERIENCE
Please give preference to candidates with prior domestic operations experience, particularly in dispatch coordination and/or carrier representative roles.
High School Diploma or GED
Two years of experience in the industry is preferred.
Completion of any industry related course is an asset.
KNOWLEDGE, SKILLS & ATTRIBUTES
CargoWise experience required
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressure environment.
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient written and verbal skills communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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