Conductor de montacargas
Conductor de montacargas
Tipo de contrato:
contrato
Ubicación:
Albert Park - Victoria
Industria:
categoría
Nombre de contacto:
nombre de contacto
Email de contacto:
correo electrónico de contacto
Fecha de publicación:
05-mayo-2023
Customer Services Specialist
FLSA Classification
Non-Exempt
Salary Grade/Level/Family/Range
[Based on experience]
Reports to
[Insert title]
Date
[08/17/2026]
Job Description
Summary/objective
The Customer Services Specialist is responsible for providing professional, timely, and high-quality customer service through phone, email, and other communication channels. This position assists customers with inquiries, orders, product information, account-related questions, and issue resolution while maintaining a positive and professional customer experience.
The Customer Services Specialist is expected to demonstrate strong communication skills, product knowledge, reliability, attention to detail, problem-solving abilities, and a customer-focused attitude.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Respond to customer inquiries by phone, email, and other approved communication channels in a professional and timely manner.
Provide accurate information regarding products, orders, pricing, availability, shipping, and company policies.
Process customer orders, returns, exchanges, credits, and other requests accurately and efficiently.
Handle customer concerns and complaints and work toward timely and effective resolution.
Escalate complex or unresolved customer issues to the appropriate department or manager.
Maintain accurate and complete customer records, notes, and account information in the appropriate systems.
Follow established customer service procedures, policies, and quality standards.
Communicate with internal departments, including Sales, Warehouse, Shipping, Quality, and Accounting, to resolve customer-related issues.
Monitor customer requests and follow up as necessary to ensure appropriate resolution.
Demonstrate strong knowledge of company products, services, and processes.
Maintain a professional, friendly, and positive attitude when interacting with customers and coworkers.
Protect confidential customer and company information in accordance with company policies.
Meet established service, productivity, quality, and response-time expectations.
Participate in training and development activities to maintain and improve customer service skills and product knowledge.
Perform other similar and/or related duties as assigned based on business needs
Competencies
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Strong problem-solving and decision-making abilities.
Excellent organizational and time-management skills.
Attention to detail and accuracy.
Supervisory responsibilities
This position has no direct supervisory responsibilities.
This position is responsible for providing daily directions to the customer care center representative team and assigned team members.
Work environment- Fast paced.
Fast-paced office and customer service environment. The position requires frequent interaction with customers and internal departments and the ability to manage multiple tasks and priorities.
Physical demands
Ability to sit and work at a computer for extended periods.
Frequent use of computers, telephone, and other office equipment.
Ability to communicate effectively by telephone and in person.
Occasional lifting or moving of office materials or supplies as required.
Required education and experience.
High school diploma or equivalent.
Two years or more of customer service experience preferred.
Previous contact center, call center, or customer care experience preferred.
Experience working with customer service, order management, or CRM systems preferred.
Previous experience in a fast-paced customer service environment preferred.
Preferred education and experience
Associate degree in Business Administration, Communications, or a related field.
Experience in consumer products, retail, manufacturing, or related industry.
Bilingual English/Spanish skills are a plus.
Additional eligibility requirements
Must be able to successfully perform the essential functions of the position.
Must demonstrate professional communication and customer service skills.
Must be able to work scheduled hours and maintain reliable attendance.
Work authorization/security clearance requirements
Must be legally authorized to work in the United States. No security clearance is required for this position.
Affirmative Action/EEO statement
[Insert if applicable]
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Signatures
This job description has been approved by:
Manager______________________________________ Date ________________
HR Dept__________________________________________ Date _________________
Employee signature below indicates the employee's understanding of the requirements, essential functions and duties of the position.
Employee Name Printed_________________________________ Date__________________
Employee Signature_____________________________________
The JobSquad Solutions Team is currently looking for a Customer Service Specialist to work at a company located in the Hialeah, FL area!
Job Title: Customer Service Specialist
Job Location: Hialeah, FL 33014
Pay and Hours for Job + Benefits: $22 per hour
Job Description:
The Customer Service Specialist is responsible for providing professional, timely, and high-quality customer service through phone, email, and other communication channels. This position assists customers with inquiries, orders, product information, account-related questions, and issue resolution while maintaining a positive and professional customer experience.
The Customer Service Specialist is expected to demonstrate strong communication skills, product knowledge, reliability, attention to detail, problem-solving abilities, and a customer-focused attitude.
Essential functions
Respond to customer inquiries by phone, email, and other approved communication channels in a professional and timely manner.
Provide accurate information regarding products, orders, pricing, availability, shipping, and company policies.
Process customer orders, returns, exchanges, credits, and other requests accurately and efficiently.
Handle customer concerns and complaints and work toward timely and effective resolution.
Escalate complex or unresolved customer issues to the appropriate department or manager.
Maintain accurate and complete customer records, notes, and account information in the appropriate systems.
Follow established customer service procedures, policies, and quality standards.
Communicate with internal departments, including Sales, Warehouse, Shipping, Quality, and Accounting, to resolve customer-related issues.
Monitor customer requests and follow up as necessary to ensure appropriate resolution.
Demonstrate strong knowledge of company products, services, and processes.
Maintain a professional, friendly, and positive attitude when interacting with customers and coworkers.
Protect confidential customer and company information in accordance with company policies.
Meet established service, productivity, quality, and response-time expectations.
Participate in training and development activities to maintain and improve customer service skills and product knowledge.
In-office position ; not remote
Competencies
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Strong problem-solving and decision-making abilities.
Excellent organizational and time-management skills.
Attention to detail and accuracy.
Work environment- Fast-Paced
Fast-paced office and customer service environment. The position requires frequent interaction with customers and internal departments and the ability to manage multiple tasks and priorities.
Required education and experience.
High school diploma or equivalent.
Two years or more of customer service experience preferred.
Previous contact center, call center, or customer care experience preferred.
Experience working with customer service, order management, or CRM systems preferred.
Previous experience in a fast-paced customer service environment preferred.
Preferred education and experience
Associate degree in Business Administration, Communications, or a related field.
Experience in consumer products, retail, manufacturing, or related industry.
Bilingual English/Spanish skills are a plus.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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