| Job Title | |||||
| Customer Service Representative | |||||
| Position Location | |||||
| Brooklyn, NY | |||||
| Pay/hours for position | |||||
| $20-25/ hr/ 9:00 AM- 5:30 PM or 9:30 AM- 6:00 PM M-F | |||||
| Requirements of position | |||||
| Required Skills/Abilities: • Strong verbal and written communication skills. • Strong sales and customer service skills. • Advanced problem-solving abilities and attention to detail. • Strong phone contact handling skills and active listening skills. • Proficient in computer applications (e.g., Microsoft Office, CRM software) • Ability to work flexible hours, including evenings, weekends, and holidays if needed. Education/Experience: • High School Diploma or equivalent required • 2+ years of experience in customer service role. • Experience in food manufacturing, seafood or specialty food industry a plus. • Proven experience in customer orientation, and ability to adapt/respond to different types of personalities. • Bi-lingual (Spanish-speaking) a plus. • Demonstrated ability to manage escalations and resolve customer inquiries in a timely manner. Physical Requirements: • The ability to work in cold (32 to 45F) and wet environment. • Must be able to lift up to 50 pounds at times. | |||||
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