The JobSquad Solutions Team is currently looking for a Enterprise Account Manager to work at a company located in the Miami, FL area!
Job Title:
Enterprise Account Manager
Job Location:
Miami FL
Pay and Hours for Job + Benefits:
$90k to $95K
Job Description:
Enterprise Account Manager
Miami, Florida, United States (On-site)
Job Purpose: To support the Enterprise Sales team by providing each Client with an exemplary Client Service experience that serves as the foundation of a long and profitable relationship. The Account Manager coordinates all communication between the Client, Sales and Client Services ensuring that the Client’s requirements are effectively and accurately communicated and executed in accordance with the Company’s policies and procedures.
Essential Job Responsibilities:
Assist Enterprise Sales Executives with sales, support and production needs for Enterprise Key and Target accounts
Identify and coordinate sales growth opportunities for direct accounts, as well as assisting Strategic Sales Executives, in all product Domains (Wide Format, Promotional Products, Storefront, Mail); coordinate target client growth opportunities in conjunction with Domain Experts
Serve as the single point of contact for Client projects, including pricing, project troubleshooting and Client support
Understand the workflow, reporting and service level agreements for ongoing program work for Enterprise Clients
Recommend and implement new processes and procedures to gain efficiencies for the Client and production
Attend Client meetings to support the Enterprise Sales team when necessary
Aide in the preparation for Client meetings including: Preparing presentation documentation, taking meeting minutes and tracking action item completion
Provide back-up to the Enterprise Sales executives in their absence
Work closely with Sales and Client Service Representatives (CSRs) on all facets of job order processing including: schedule approval, monitoring and management of client due date, production notes, sample and delivery information, mailing instructions, press OK’s, mock-up requests ect.
Coordinate and assist with efforts to build and maintain eCRM for the Sales organization
Schedule Pre-production meetings with the appropriate individuals when necessary
Communicate effectively with the CSR to ensure efficient and timely delivery of all production orders
Assist with estimate requests as needed
Improve Client relationships by managing Client questions/concerns and obtaining missing information with speed and professionalism
Assist sales in problem-solving on behalf of Clients and fulfilling Client requests including billing discrepancies and production issues.
Work closely with production, assist in the preparation of detailed production estimates (RFQs) and timelines for Client review.
Participate as a team member by providing ideas, backup support and cross training that facilities improved quality and efficiencies
Host Clients for press OK’s as required
Maintain e-mails and all Client records in an organized and easily retrievable manner
Negotiate production schedules and communicate as needed
Work effectively in a deadline driven environment
Handle multiple projects simultaneously and prioritize work effectively
Must be able to accurately articulate instructions both vernally and in written form
Must be self-motivated and able to effectively work independently
Education: Associate Degree preferred or equivalent industry experience
Experience In: 5+ years’ experience in related field
Knowledge
Basic knowledge and understanding of printing, mailing, bindery, wide format , promotional and storefront processes
Must possess strong problem solving/decision-making skills.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to develop and maintain good relationships with Clients and anticipate their needs
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
#AF123456